Terms of service

These Terms of Service govern your use of the Nouva website and services. By accessing or purchasing from Nouva, you agree to be bound by these terms.

General

Nouva provides an online platform offering products across multiple brands. All products and services are subject to availability and may be updated or discontinued at any time without notice.

Nouva reserves the right to refuse service or cancel orders at its discretion.

Products and Information

Every effort is made to ensure product descriptions, images, and pricing are accurate. However, errors may occur.

  • Colours and images may vary slightly depending on your device

  • Product availability may change without notice

  • Nouva reserves the right to correct any errors in pricing or information

Orders

By placing an order, you confirm that:

  • All information provided is accurate and complete

  • You are authorised to use the selected payment method

Orders may be cancelled or declined if:

  • Payment cannot be processed

  • Fraud or unauthorised activity is suspected

  • Products are unavailable

Pricing and Payments

All prices are displayed in South African Rand (ZAR) unless stated otherwise.

Payments are processed securely through trusted third party providers. Nouva does not store full payment details.

Digital Products

Certain products offered on Nouva are digital and delivered electronically.

  • No physical item will be shipped for digital products

  • Digital products are non refundable once delivered or accessed

  • It is your responsibility to ensure compatibility with your device and software

Shipping and Delivery

Shipping times and delivery estimates are provided as guidelines and may vary.

Nouva is not responsible for delays caused by courier services or external factors beyond control.

Returns and Refunds

Returns and refunds are handled in accordance with the Nouva Return & Refund Policy.

Intellectual Property

All content on the Nouva website, including text, images, graphics, and branding, is the property of Nouva or its respective content providers.

Content may not be copied, reproduced, or distributed without permission.

Limitation of Liability

Nouva is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.

Use of the website is at your own risk.

Privacy

Use of the website is also governed by the Nouva Privacy Policy, which outlines how personal information is collected and used.

Changes to Terms

Nouva reserves the right to update or modify these Terms of Service at any time. Continued use of the website indicates acceptance of any changes.

Contact

For any questions regarding these terms:

hello@nouva.co.za