This policy outlines how orders are processed and delivered when purchasing from Nouva.
Orders for physical products are processed within 1 to 3 business days after payment has been confirmed.
Processing times may vary during peak periods, promotions, or public holidays.
Once your order has been processed, you will receive a confirmation email with relevant updates.
Nouva delivers within South Africa.
Estimated delivery times:
Major cities: 2 to 4 business days
Outlying areas: 3 to 7 business days
Delivery times are estimates and may vary depending on the courier and location.
Nouva is not responsible for delays caused by courier services or factors beyond control.
Shipping costs are calculated at checkout based on your location and order details.
Any applicable fees will be clearly displayed before payment is completed.
Tracking information will be provided once your order has been dispatched.
It is your responsibility to ensure that delivery details are correct at the time of purchase.
If a delivery attempt is unsuccessful due to incorrect details or unavailability, additional delivery fees may apply for re delivery.
Digital products are delivered electronically and do not require shipping.
No physical item will be shipped
Access to digital downloads is provided after payment has been confirmed
If you experience any issues with your download, assistance will be provided.
For any shipping related queries:
This policy may be updated at any time without prior notice.
