Privacy policy

          Nouva respects your privacy and is committed to protecting your personal information. This policy explains how information is collected, used, and protected when you use the Nouva website.

          Information Collected

          When you use the website, certain information may be collected, including:

          • Name and contact details such as email address

          • Billing and shipping information

          • Order and transaction details

          • Device information such as IP address, browser type, and usage data

          This information is collected when you:

          • Place an order

          • Contact support

          • Browse or interact with the website

          How Information Is Used

          Information collected may be used to:

          • Process and deliver orders

          • Provide customer support

          • Communicate updates related to your order

          • Improve website functionality and user experience

          • Prevent fraud and maintain security

          Nouva does not sell or rent personal information to third parties.

          Payments

          Payments are processed securely through trusted third party providers. Nouva does not store full payment details such as card numbers.

          Cookies and Tracking

          The website uses cookies and similar technologies to:

          • Enhance browsing experience

          • Understand how visitors use the site

          • Improve performance and functionality

          You can manage or disable cookies through your browser settings.

          Third Party Services

          Nouva may use third party services to operate the website and process orders. These services may have access to limited personal information only as required to perform their functions.

          Data Protection

          Reasonable measures are taken to protect personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

          Your Rights

          You may request to:

          • Access the personal information held about you

          • Correct or update your information

          • Request deletion of your personal data

          Requests can be made by contacting the email below.

          Contact

          For any questions regarding this policy or your personal information:

          hello@nouva.co.za

          This policy may be updated from time to time. Continued use of the website indicates acceptance of any updates.