At Nouva, each product is selected to meet a high standard of quality and presentation. If something is not right, the following policy outlines how returns and refunds are handled.
Returns are accepted for eligible physical products within 7 days of delivery.
To qualify for a return:
The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase is required
Customers are responsible for return shipping costs.
Certain items are marked as final sale and are not eligible for return or refund.
These include:
Digital products, including downloadable wall art
Any items explicitly marked as final sale at the time of purchase
All digital products are non refundable.
Once a digital file has been delivered or accessed, it cannot be returned. If there is an issue with your file, assistance will be provided to resolve the issue.
A restocking fee of 10% may be applied to approved returns. This fee will be deducted from the refund amount.
Once a returned item has been received and inspected, a refund will be processed if it meets the return conditions.
Refunds are issued to the original payment method
Shipping costs are non refundable unless the return is due to an error on our side
Exchanges are not processed directly. If you would like a different item, a return must be completed first, followed by a new order.
If you receive an item that is damaged, defective, or incorrect, please make contact within 48 hours of delivery.
Include:
Your order number
A description of the issue
Clear photos of the item
A replacement or refund will be arranged where applicable.
This policy may be updated at any time without prior notice.
