Orders
How do I place an order?
Browse through the store, select your items, and proceed to checkout. Once payment is completed, you will receive an order confirmation by email.
Can I change or cancel my order?
Orders are processed quickly. If you need to make a change, contact support as soon as possible. Changes are not guaranteed once an order has been processed.
Shipping
Where do you deliver?
Nouva currently delivers within South Africa.
How long does delivery take?
Delivery usually takes:
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2 to 4 business days for major cities
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3 to 7 business days for outlying areas
How much is shipping?
Shipping costs are calculated at checkout based on your location and order details.
Will I receive tracking information?
Yes, tracking details will be provided once your order has been dispatched.
Returns & Refunds
What is the return policy?
Eligible physical items can be returned within 7 days of delivery, provided they are unused and in original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is incorrect or damaged.
Are there items that cannot be returned?
Yes. Digital products and items marked as final sale cannot be returned.
Digital Products
Will I receive a physical product for digital items?
No. Digital products are delivered electronically and no physical item will be shipped.
How do I access my download?
Once payment is confirmed, you will receive a download link via email or on the order confirmation page.
Can digital products be refunded?
No. Digital products are non refundable once delivered or accessed.
Products & Brands
Why are there different brands on Nouva?
Nouva brings multiple brands together in one place, each focusing on a specific category such as décor or accessories.
Are all products sold by Nouva?
Products are offered under different brands within Nouva, but all orders are processed through the Nouva platform.
Payments
What payment methods are accepted?
Secure payment options are available at checkout. Available methods may vary.
Is my payment information secure?
Yes. Payments are processed through secure third party providers. Full payment details are not stored.
Contact
How can I get support?
For any enquiries, contact:
Support is available during business hours, and responses are typically provided within 24 hours.
